Pivotal CRM: Software Solutions that Fit Your Complex Processes

It's your CRM, not ours. Your company and the way you do business are one and the same. Your business processes are what make you unique. They are your competitive edge—or they can be, if they're properly supported by the right tools.

We know what it takes to work with companies with high levels of product and business-process complexity. The greatest advantage of Pivotal CRM software is its ability to handle the requirements of complex processes and foster continuous improvements that address your company's exact business needs. This allows organizations to establish and streamline complex sets of rules and processes that govern their customer relationships and create a competitive edge.

With Pivotal CRM software, you can build in intricate processes to support a diverse or multi-tiered customer set—this can entail, for example, informational and transactional requirements, contextual up-sell and cross-sell, follow-on customer service, and value-added communications that are compliant with regulations and conform to your industry's best practices.

No matter how complex your product configurations or business processes, Pivotal CRM software has the power and flexibility to match them and add value to every step.

The Industry's Most Flexible CRM Software Solution

Based on an award-winning flexible architecture, Pivotal CRM software delivers the industry's most complete customer relationship management solution out of the box and the flexibility to conform to your way of doing business. Pivotal CRM software delivers a custom fit that enables you to capitalize on your unique business processes and create the customer experience you desire—without compromise.

  • Sales: Shorten the sales cycle and improve close ratios by making your sales process one of your strongest competitive differentiators.
  • Marketing: Increase response rates and lead quality dramatically by conducting highly targeted campaigns that capture in-depth prospect and customer data at every point of interaction.
  • Service Automation:  Accelerate incident resolution and improve customer satisfaction by implementing efficient, repeatable customer-service processes.
  • Partner Management: Collaborate more effectively with your partner channels by extending your knowledge and sales processes to them.
  • Analytics: Make better-informed business decisions, faster, with customer-data analysis.
  • Call Scripting: Optimize marketing, sales, and customer service interactions by automating scripts for in-bound and out-bound calls.
  • Mobile CRM: Increase the productivity and effectiveness of your field and mobile users, whether they're working online or disconnected.
  • Flexible Technology: Take advantage of Pivotal CRM's flexible software architecture to mold the system to your needs and ensure your ongoing business agility.
  • The Pivotal CRM Advantage: Find out what sets our solutions apart.
  • Industry Solutions: Get value sooner with solutions tailored to your industry needs.

From comprehensive out-of-the-box applications to the industry-leading Pivotal customization toolkit, Pivotal CRM software puts the ability to cost-effectively adjust and innovate in the user's hands. Pivotal software not only gives companies the capability to be customer-centric market leaders, it also gives them the tools to remain at the forefront—today, tomorrow, and in the years ahead.