CRM Solutions for Healthcare

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Healthcare payers face unprecedented pressure to deliver new value that is defined in terms of lowering medical costs, decreasing administrative waste, and improving the medical outcomes of the members they serve.

Inefficient paper-based administrative processes threaten the future success of health plans. Healthcare payer organizations that figure out how to automate their paper-based processes and focus on member needs will gain market share and increase profits.

Pivotal CRM for Healthcare Insurance is an industry-tailored CRM solution designed to improve the overall effectiveness of your entire front-office operation. It enables you to link six key functional areas—lead management, new business quoting, renewal processing, rating/underwriting, online enrollment, and back-office integration—into a consolidated and customer-focused operation to boost overall productivity, make your organization easier to do business with, and enable strategic decision-making.

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The Power of Pivotal CRM for Healthcare Insurance

  • Gain Client Insight: Achieve a 360-degree view of the client to uncover new opportunities and deliver better-targeted service.
  • Improve Data Quality and Value: Increase data accuracy and accessibility with a single shared repository of client information.
  • Coordinate Service More Effectively: Allow cross-functional account servicing and broader collaboration between departments.
  • Streamline Processes: Accelerate and streamline time-intensive multi-step processes such as account openings with structured workflows.
  • Improve Quality of Service: Increase client satisfaction by delivering exceptional, personalized client experiences using efficient tools that lower service costs
  • Save Time and Money: Decrease implementation time and costs by choosing CRM solutions tailored to your firm's specific lines of business.
  • Mold the System to Your Needs: Take advantage of Pivotal CRM's highly flexible technology to cost-effectively customize and configure parts of the system to exactly mirror the way your firm does business.