Customer Snapshot: Flag Choice Hotels Limited

Pivotal enables Flag Choice Hotels to improve franchise management effectiveness through information consolidation.

Flag Choice Hotels Limited, headquartered in Melbourne, Australia, is one of the largest accommodation groups in the Southern Hemisphere. The company, managing nearly 500 properties, provides marketing and sales support for these franchisees, including services such as booking and tracking reservations for each of these properties.

Challenges

Increase Customer Retention
Increase Revenue and Profitability

Results

Improved effectiveness of marketing efforts through efficient allocation of resources.
Improved franchise management effectiveness through information consolidation.
Provide superior service to franchisees by empowering help desk experts and sales staff with complete and accurate information.
Reduced administrative overhead by increase management efficiency of individual property transactions.